Refund Policy for Nationality Express (.com)
 

Last Modified: April 11th, 2024

 

Introduction

 

This Refund Policy applies to services offered by Nationality Express (.com). We strive to provide excellent customer service and ensure your satisfaction. However, if you are not satisfied with our services, you may be eligible for a refund under certain conditions.

 

Refundable Services

 

Refunds are only available for services rendered before your travel document application is submitted. By using our services, you agree to the terms of this Refund Policy. Once you review and approve the government forms for submission, you waive your right to a refund.

 

How to Request a Refund

 

To request a refund, please send an email to support@nationalityexpress.com within 24 hours of your purchase. The subject line of your email should be "Refund Request - [Your Name] - [Order ID]".

 

Your email must include the following information:

 

* Your full name

* Order ID

* Last four digits of the credit card used for purchase

* Date of purchase

* Reason for requesting a refund

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Processing Refunds

 

We will process your refund request within 24-48 hours of receiving all the required information. Approved refunds will be issued to the original payment method used within 1-7 business days, depending on your bank's processing time.

 

Non-Refundable Fees

 

Please note that this policy does not apply to:

 

* Government application fees: These fees are paid directly to the issuing authority and are non-refundable regardless of the application outcome.

* Third-party service fees: This includes medical examination fees, translation costs, etc., paid to external providers.

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Chargeback Notice

 

A chargeback is a dispute process initiated by your bank to reverse a credit card transaction.  By using our services, you agree to resolve any issues with our services through our customer support channels before resorting to a chargeback.  We take chargeback fraud seriously and may report such occurrences to payment processors and relevant government agencies.

 

Satisfaction Guarantee

 

We offer a satisfaction guarantee for issues directly caused by Nationality Express (.com) that occur before your travel document application is submitted.  To receive a refund under this guarantee, you must submit a refund request within 14 days of purchase.

 

Not Covered by Satisfaction Guarantee

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Our satisfaction guarantee does not cover:

 

* Decisions made by government agencies regarding your application

* Delays caused by government backlogs

* Changes in your personal circumstances

* Denied entry due to health concerns or other reasons

* Misinformation provided by you during the application process

* Previous refund requests or chargebacks

 

Disclaimer

 

Nationality Express (.com) is a private technology company assisting individuals with travel documents. This website is not a law firm and does not provide legal advice. We are not affiliated with any government agency.

 

Fee Details (Informational Only)

 

* Government application fees vary depending on the document type. Please refer to the issuing authority's website for specific fees.

* We charge a service fee for our assistance with the application process. The fee depends on the complexity of the travel document.  

 

For more information, please contact us at apply@nationalityexpress.com